Please review these Terms & Conditions carefully before confirming your booking. By making a booking or attending a class, you agree to the terms outlined below.

1. Bookings & Cancellations

Class Bookings

You may amend or cancel your booking up to 3 days before the start of a Mat class or 2 days before a Reformer class without charge.

Cancellations made after these periods are non-refundable and non-transferable. If you do not attend your session, your credit will be forfeited.

Drop-In Classes

• Payment is taken at the time of booking.

• Cancellations made before the expiration window above will receive a class or cash credit to your ****** account.

• No refunds will be issued to your bank or payment card.

Class Passes

• A “Class Pass” provides a set number of credits held in your ****** account.

• Each pass has an expiry date; unused credits will expire and cannot be extended or rolled over.

• Classes booked with a Class Pass follow the same cancellation policies as above.

Recurring Bookings

If you are enrolled in a recurring class:

• Cancellations made within the valid window will return your credit.

• If your account lacks credits 7 days in advance, your card will be charged at the standard drop-in rate.

• To permanently end a recurring booking, please contact us and we’ll remove you from the schedule.

Monetary refunds are not offered except in exceptional circumstances, at the sole discretion of Studio AM:PM, and may incur a £10 admin fee.

2. Private Sessions

Private sessions (1:1, 1:2, 1:3) must be paid in full at least 24 hours before the first session via the invoice provided.
If you cancel or fail to attend, Studio AM:PM is under no obligation to reschedule or refund your booking.
In certain cases, if your slot can be rebooked, we may offer an alternative time — this is not guaranteed.

Term bookings for private sessions reserve a fixed time each week. Missed sessions cannot be rescheduled or refunded.

3. Studio Closures & Class Changes

If Studio AM:PM cancels a class or event due to unforeseen circumstances (such as instructor illness or low attendance), your account will be credited accordingly.
Minimum participants: 4 for Mat classes, 2 for Reformer classes.
If government restrictions prevent in-person sessions, we may offer online alternatives or pause your existing credits.

4. Missed Classes & Lateness

• If you miss a session without notice, no refund or credit will be issued.

• Please cancel even if late, to free the space for others.

• The studio doors lock at class start time, late arrivals may not be admitted to avoid disrupting others.

• Persistent lateness may result in withdrawal from the class schedule.

5. Health, Safety & Medical Conditions

It is your responsibility to disclose any relevant health information via the booking form before attending.
Notify Studio AM:PM promptly of any changes to your health, pregnancy, injuries, or other conditions.

Do not attend classes if unwell, under the influence of drugs or alcohol, or experiencing Covid-19 symptoms.
All participation is at your own risk; please work within your abilities and stop any movement causing pain or discomfort.

6. Studio Conduct & Etiquette

• Please arrive no earlier than 5 minutes before class.

• Phones and smartwatches must be on silent or airplane mode.

• Outer footwear is not permitted inside the studio.

• Clean, non-slip socks are required for all sessions.

• Please bring your own mat and small props when possible.

• No food or hot drinks are allowed in the workout area.

• Kindly wipe down reformers and shared equipment after use.

• Bags, coats, and shoes must be stored in the designated area.

Respectful behaviour toward teachers and clients is expected at all times. Disruptive or inappropriate conduct may result in immediate refusal of entry without refund.

7. Teachers & Class Observation

Instructor changes may occur due to illness, holidays, or training. Studio AM:PM may also conduct class observations for quality assurance or mentoring purposes.

On some occassions, trainee teachers may be present and assisting under supervision.

Feedback is welcome, please submit it using the “contact us” form on our website.

8. Photography & Filming

Client filming during classes is not permitted.
Photos may be taken before or after sessions with teacher consent, provided other clients are not included without permission.

Studio AM:PM may occasionally record or photograph sessions for marketing or social media. Clients who prefer not to appear in images or videos should email us via the “contact us” form on our website, alternitavely you can tell us in person. Clients who prefer not to appear in images or videos will be blurred out with a strong filter. No identifying details will remain.

9. Personal Belongings

All belongings, including bikes left outside, are stored at your own risk. Studio AM:PM is not responsible for loss or damage to personal items.

10. Clothing

Please wear suitable Pilates attire that allows comfortable movement.

• Avoid low-cut tops or see-through leggings.

• A supportive sports bra is recommended.

• Non-slip socks must be worn for hygiene and safety.

11. Data Protection & Privacy

Please refer to our Privacy Policy for further information.

Former instructors are not authorised to contact clients or retain personal information. Please inform us if this occurs.

12. Liability & Legal Notice

While Studio AM:PM takes every care to ensure safe practice, participation is at your own risk.
Studio AM:PM, its instructors, and contractors accept no liability for injury or illness sustained through attendance, except in cases of proven negligence or breach of duty.

We are not responsible for cancellations or delays beyond our reasonable control, including severe weather, government restrictions, or other unforeseen circumstances.

13. Fees, Offers & Policy Updates

Session fees may be reviewed periodically and will apply at the time of purchase.
Promotional offers or prize draws may carry separate terms and can be withdrawn at any time.

Studio AM:PM reserves the right to update these Terms & Conditions periodically.

Disclaimer

By booking or attending a class, session, or event with Studio AM:PM, you confirm that you have read, understood, and agree to these Terms & Conditions.